Shipping

Holiday Shipping Cut-offs

Jones Road currently ships to the US (excluding Guam and the US Virgin Islands), Canada, the UK (including England, Wales, Scotland, and Northern Ireland, excluding Crown Dependencies), and to select EU countries including Austria, Belgium, Croatia, Cyprus, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Portugal, Slovak Republic, Slovenia, Spain.

For Canada orders over $125 CAD, any applicable duties or import taxes will be collected at checkout.

For UK orders over £135, any applicable duties or import taxes will be collected at checkout.

For EU orders, any applicable duties or import taxes are included in the pricing. No additional fees will be incurred upon delivery.

Orders are processed Monday - Friday, with the exception of US holidays. Orders are typically fulfilled and shipped within 3-4 business days. Once your order has shipped, you’ll receive an email from hi@jonesroadbeauty.com with tracking information.

We are unable to ship hazmat products (Fragrance - Shower) to APO or FPO addresses.

 

Returns and Exchanges

We accept returns within 30 days and exchanges within 45 days of purchase, with the exception of kits, sets, limited edition products, and apparel, which are final sale. Returns or exchanges may be limited based on program abuse, misuse, or bulk purchases. Shipping charges are non-refundable.

To request a return or exchange, please visit https://returns.jonesroadbeauty.com and follow the steps provided. Kindly note that we will process your request as soon as possible. In the EU, for returns and exchanges over €140 EUR, a €6.95 restocking fee will apply.

For gift returns:

To process a return or exchange for product(s) received as a gift, please head to the Jones Road beauty Returns and Exchanges Portal. Enter the order number and associated shipping zip code associated. In the EU, for returns and exchanges over €140 EUR, a €6.95 restocking fee will apply.