Shipping

Jones Road currently ships to the US and Canada. We offer standard shipping.

In light of COVID-19, there may be some delays in processing and shipping your order. Please allow up to 5-10 business days for your order to be processed and shipped during this time.

Orders are processed Monday - Friday, with the exception of US holidays. Orders received after 1 PM EST are fulfilled and shipped on the following business day. Once your order has shipped, you’ll receive an email from hi@jonesroadbeauty.com with tracking information.

 

Returns and Exchanges

For US orders: please email hi@jonesroadbeauty.com within 30 days of purchase with your name and order number, and we will help you with your return or exchange. We are unable to accept returns or exchanges on kits, or to refund shipping charges.

For Canadian orders: please email hi@jonesroadbeauty.com within 30 days of purchase with your name and order number, and we will help you with your return or exchange. We are unable to accept returns on kits, or to refund shipping charges. We are unable to accept exchanges on international orders.