FAQ

We follow even more stringent guidelines than those set by the E.U. to eliminate over 2,700 potentially harmful ingredients from our formulas. No parabens, phthalates, sulfates, petrolatum, PEGs, cyclic silicones, EDTA, or BPA.

Our products are also free of formaldehyde-releasers or donors; ethanolamine compounds; BHA and N+BHT; toluene; GMO; hydroquinone; triclosan; palmitate; methylisothiazolinone; methylchloroisothiazolinone; methyl cellosolve; benzophenone, oxybenzone and its derivatives; benzalkonium chloride; triclocarban; bronopol; glycol ethers; ethoxylated chemicals; barium; urea; mercury or mercury compounds; sodium lauroyl sarcosinate; coal tar; nanoparticles; butoxyethanol; resorcinol and 2-methylresorcinol; and butylene/ethylene/styrene copolymer and ethylene/Propylene/styrene copolymer.

The Mascara is vegan, but other products in our collection contain beeswax and carmine. While these ingredients aren’t vegan, we find them to be the best options for creating formulas that are both high-performing and safe.

All Jones Road products are cruelty-free.

All Jones Road products are formulated without gluten. They are not manufactured in gluten-free facilities.

Jones Road products are developed and produced in the United States and Germany.

Miracle Balm has an opened shelf life of 18 months.

The Mascara has an unopened shelf life of 18 months and an opened shelf life of 6 months.

All other Jones Road products have an unopened shelf life of 24 months and an opened shelf life of 12 months.

Jones Road unit cartons are made from 100% recyclable Forest Stewardship Council®-certified post-consumer fiber. Our product shippers are also recyclable.

Jones Road was founded by a makeup artist, remember? We’re ready to help you find your perfect shade. Email hi@jonesroadbeauty.com and we’ll be in touch.

You can check your order status on your Account page—the status will be updated as soon as your order is placed and again when your order ships.

Orders are processed Monday - Friday, with the exception of US holidays. Orders are typically fulfilled and shipped within 3-4 business days. Once your order has shipped, you’ll receive an email from hi@jonesroadbeauty.com with tracking information.

If you need to modify or cancel your order, email hi@jonesroadbeauty.com and we’ll do what we can to make it work.

Jones Road accepts all major credit and debit cards, including Visa, Mastercard, Discover, and American Express. We also accept PayPal and Apple Pay.

Jones Road currently ships to the US, Canada, and the UK (including England, Wales, Scotland, and Northern Ireland, excluding Crown Dependencies). We do not offer expedited shipping at this time.

Jones Road offers free standard shipping for all US orders over $85, Canada orders over 175 CAD, and UK orders over 75 GBP. For orders under $85 in the US, standard shipping is $6.95. For orders under 175 CAD in Canada and 75 GBP in the UK, shipping is calculated at checkout.

Sales tax is applied to all US orders at checkout. For Canada orders, any applicable duties or import taxes are collected at checkout. For UK orders, any applicable duties or import taxes are collected at checkout for orders over £135.

For Canada orders, any applicable duties or import taxes are collected at checkout. For UK orders, any applicable duties or import taxes are collected at checkout for orders over £135.

Jones Road offers digital gift cards, which you can find here and forward to the recipient of your choice.

Once you’re on the checkout page, enter your gift card or promo code in the text field in the right-hand column.

Jones Road offers a 30% discount on one order per month to professional, practicing makeup artists. For consideration, send your website and/or social media handles featuring your portfolio to hi@jonesroadbeauty.com. We’ll review and get back to you within one to two weeks.

Jones Road is exclusive to jonesroadbeauty.com.

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