Miracle Balm
The Face Pencil
What The Foundation
You have navigated to "Frequently Asked Questions - Jones Road Beauty"
FAQ
Products
We follow even more stringent guidelines than those set by the E.U. to eliminate over 2,700 potentially harmful ingredients from our formulas. No parabens, phthalates, sulfates, petrolatum, PEGs, cyclic silicones, EDTA, or BPA.
Our products are also free of formaldehyde-releasers or donors; ethanolamine compounds; BHA and N+BHT; toluene; GMO; hydroquinone; triclosan; palmitate; methylisothiazolinone; methylchloroisothiazolinone; methyl cellosolve; benzophenone, oxybenzone and its derivatives; benzalkonium chloride; triclocarban; bronopol; glycol ethers; ethoxylated chemicals; barium; urea; mercury or mercury compounds; sodium lauroyl sarcosinate; coal tar; nanoparticles; butoxyethanol; resorcinol and 2-methylresorcinol; and butylene/ethylene/styrene copolymer and ethylene/Propylene/styrene copolymer.
The Mascara, most of our skin care, and our brushes are vegan. You can see our full vegan assortment here:https://jonesroadbeauty.com/search?q=vegan&type=product. Other products in our collection contain beeswax and carmine. While these ingredients aren’t vegan, we find them to be the best options for creating formulas that are both high-performing and safe.
All Jones Road products are cruelty-free.
All Jones Road products are formulated without gluten. They are not manufactured in gluten-free facilities.
Jones Road products are developed and produced in the United States and Germany.
Miracle Balm has an opened shelf life of 18 months.
The Mascara has an unopened shelf life of 18 months and an opened shelf life of 6 months.
All other Jones Road products have an unopened shelf life of 24 months and an opened shelf life of 12 months.
Jones Road unit cartons are made from 100% recyclable Forest Stewardship Council®-certified post-consumer fiber. Our product shippers are also recyclable.
Jones Road was founded by a makeup artist, remember? We’re ready to help you find your perfect shade. Here is our Miracle Balm Quiz! P.S. We also have quizzes for our Face Pencil and What The Foundation!
Orders
You can check your order status on your Account page—the status will be updated as soon as your order is placed and again when your order ships.
Orders are processed Monday - Friday, with the exception of US holidays. Orders are typically fulfilled and shipped within 3-4 business days. Once your order has shipped, you’ll receive an email from hi@jonesroadbeauty.com with tracking information.
We can't make any changes to your order after it's submitted, but if you would like to cancel it, please email hi@jonesroadbeauty.com and we'll do our best.
Jones Road accepts all major credit and debit cards, including Visa, Mastercard, Discover, and American Express. We also accept PayPal and Apple Pay.
Shipping
Jones Road currently ships to the US, Canada, and the UK (including England, Wales, Scotland, and Northern Ireland, excluding Crown Dependencies). We do not offer expedited shipping at this time.
Jones Road offers free standard shipping for all US orders over $85, Canada orders over 175 CAD, and UK orders over 75 GBP. For orders under $85 in the US, standard shipping is $6.95. For orders under 175 CAD in Canada and 75 GBP in the UK, shipping is calculated at checkout.
Sales tax is applied to all US orders at checkout. For Canada orders, any applicable duties or import taxes are collected at checkout. For UK orders, any applicable duties or import taxes are collected at checkout for orders over £135.
For Canada orders, any applicable duties or import taxes are collected at checkout. For UK orders, any applicable duties or import taxes are collected at checkout for orders over £135.
Other
You can explore and purchase the entire range of Jones Road products through various outlets:
Online: Visit our official website at jonesroadbeauty.com for the complete selection of our products, available for delivery right to your doorstep.
The Flagship Store: Stop by our flagship store located at 111 Grove St, Montclair, NJ 07042 for a hands-on experience with our products.
Greenwich Village Store: Explore our collection at our Greenwich Village location at 37 Greenwich Ave, New York, NY 10014.
East Hampton Store: Check out our East Hampton location at 55 Main St, Suite 2, East Hampton NY 11937.
Liberty London: Visit the Jones Road Beauty counter at Liberty London, Regent St. Carnaby, London W1B 5AH, UK.
We look forward to welcoming you and assisting you in finding your perfect Jones Road beauty products.
Stay up to date with future sample opportunities by signing up for our newsletter and following us on Instagram @jonesroadbeauty.