FAQ

Holiday

What are the terms of the free gift with purchase? What are the holiday shipping cutoffs?

Products

What are the Jones Road "clean" standards?

We follow even more stringent guidelines than those set by the E.U. to eliminate over 2,700 potentially harmful ingredients from our formulas. No parabens, phthalates, sulfates, petrolatum, PEGs, cyclic silicones, EDTA, or BPA.

Our products are also free of formaldehyde-releasers or donors; ethanolamine compounds; BHA and BHT; toluene; GMO; hydroquinone; triclosan; Retinyl Palmitate; methylisothiazolinone; methylchloroisothiazolinone; methyl cellosolve; benzophenone, oxybenzone and its derivatives; benzalkonium chloride; triclocarban; bronopol; glycol ethers; barium; urea; mercury or mercury compounds; sodium lauroyl sarcosinate; coal tar; nanoparticles; butoxyethanol; resorcinol and 2-methylresorcinol; and butylene/ethylene/styrene copolymer and ethylene/Propylene/styrene copolymer.

Are any Jones Road products vegan?

The Mascara, most of our skin care, and our brushes are vegan. You can see our full vegan assortment here:https://jonesroadbeauty.com/search?q=vegan&type=product. Other products in our collection contain beeswax and carmine. While these ingredients aren’t vegan, we find them to be the best options for creating formulas that are both high-performing and safe.

Are Jones Road products cruelty-free? Do Jones Road products contain gluten? Where are Jones Road products made? Do Jones Road products expire? Is the packaging recyclable? SOS! I need help finding the right shade! How should I clean my brushes?

Cleaning your makeup brushes regularly is essential for maintaining good hygiene and preventing skin issues. Here's a simple guide on how to clean your makeup brushes:

What you'll need:

Mild soap or baby shampoo
Warm water
Towel or paper towels
Brush cleaning mat or glove (optional)

Steps:

Gather Your Brushes: Collect all the brushes you want to clean.
Rinse the Bristles: Hold the brush under lukewarm water, ensuring that only the bristles get wet. Avoid getting water into the ferrule (the metal part that holds the bristles).
Soap or Shampoo: Put a small amount of mild soap or baby shampoo in your hand or a shallow dish.
Lather the Bristles: Gently swirl the brush bristles in the soap, creating a lather. You can also use a brush cleaning mat or glove to help with the process.
Cleanse Thoroughly: Work the lather through the bristles, paying attention to the base where makeup residue tends to accumulate.
Rinse Again: Rinse the bristles under running water until the soap is completely washed out. Keep the brush pointing downward to prevent water from entering the ferrule.
Repeat if Necessary: If the brush is particularly dirty, you may need to repeat the process until the water runs clear.
Gently Squeeze Out Water: Gently squeeze excess water out of the bristles using your fingers. Be careful not to deform the shape of the brush.
Reshape the Brushes: Reshape the bristles to their original form. Lay the brushes flat on a towel to dry. This helps prevent water from running into the ferrule.
Allow to Air Dry: Let the brushes air dry completely before using them again. Avoid using a hairdryer as the heat can damage the bristles.

Other Tips:

Clean your brushes at least once a week, especially those used for liquid or cream products.
Use a gentle, antibacterial soap to ensure the brushes are thoroughly cleaned.

Regularly cleaning your makeup brushes not only keeps your tools in good condition, but also ensures that you're applying makeup to a clean canvas, reducing the risk of skin issues.

How much Miracle Balm should I use to ensure it feels right on my skin?

We recommend going in with a lighter hand, as it’s much easier to add than to take away.
Additionally, try applying the balm with your fingers and then continue blending the product into your skin with a brush. This will allow the product to absorb into your fingertips a bit and won’t feel as heavy on the skin.
Also, tapping it instead of rubbing it across the face could help with the application and the way it sits on the skin as well.
Finally, please feel free to lightly powder over the top of the balm in the areas you think you may need it.
Additionally, here is our Ultimate Guide to Miracle Balm clip on YouTube that can be very helpful when applying the Miracle Balm.

How much WTF should I use to ensure it feels right on my skin?

Start with un-prepped skin, skip your morning moisturizer. You may notice the WTF absorbs better without anything underneath it. It's also full of skin-loving ingredients so you won't have to compromise on skincare benefits.
Apply a few small dots and blend with the warmth of your hands. Then, apply a second sheer layer if you'd like additional coverage.
Use a wide fluffy brush rather than a powder puff for applying powder. This will gently disperse the product without looking cakey. This can help reduce shine without taking away from the moisture of the product.
Additionally, please view our tutorial here, as you may find this breakdown of our WTF helpful.

If you're still not loving it, our Face Pencil could be a good alternative for you. They aren't as dewy looking on the skin and offer a bit more coverage as well.

Orders

How can I check my order status?

You can check your order status on your Account page—the status will be updated as soon as your order is placed and again when your order ships.

Orders are processed Monday - Friday, with the exception of US holidays. Orders are typically fulfilled and shipped within 3-4 business days. Once your order has shipped, you’ll receive an email from hi@jonesroadbeauty.com with tracking information.

Can I modify or cancel my order? Which forms of payment does Jones Road accept? Do you offer package protection?

Jones Road Beauty offers optional Package Protection to safeguard your online purchases against loss, damage, or theft during transit. By adding Package Protection at checkout, your order is guaranteed a faster resolution for any shipping-related issues—allowing us to issue a replacement of your original order at no additional cost to you if it is lost, damaged, or stolen after the carrier’s proof of delivery.

Claim Process:
Filing a claim is easy. If Package Protection has been added to your order and your shipment is affected by the scenarios listed above, we guarantee a complete replacement order to be processed and shipped out promptly, at no additional cost to you.

Please email our dedicated customer support team at hi@jonesroadbeauty.com within 7 days of the carrier’s posted delivery date and we will assist with all Package Protection claims. We'll offer support through every step of the claims process and make sure your no-cost replacement order is complete and arrives smoothly.

Shipping

Where does Jones Road ship? Does Jones Road offer free shipping?

US: Free standard shipping for orders over $85. For orders under $85, shipping is $8.95.

Canada: Free standard shipping for orders over $125 CAD. For orders under $125 CAD, shipping is $13 CAD.

UK: Free standard shipping for orders over £75 GBP. For orders under £75 GBP, shipping is calculated at checkout.

EU: Free standard shipping for orders over €85 EUR. For orders under €85 EUR, shipping is €7 EUR in Germany, France, Ireland, Italy, Spain, Netherlands, Portugal, Belgium, Austria, Finland, Luxembourg. For orders under €85 EUR, shipping is €9 EUR in Croatia, Cyprus, Malta, Latvia, Lithuania, Slovenia and Slovak Republic.

Does Jones Road charge sales tax? Does Jones Road charge import taxes or duties on international orders?

Other

Where can I purchase Jones Road products?

You can explore and purchase the entire range of Jones Road products through various outlets:

Online: Visit our official website at jonesroadbeauty.com for the complete selection of our products, available for delivery right to your doorstep.

The Flagship Store: Stop by our flagship store located at 111 Grove St, Montclair, NJ 07042 for a hands-on experience with our products.

Greenwich Village Store: Explore our collection at our Greenwich Village location at 37 Greenwich Ave, New York, NY 10014.

Williamsburg Store: Come say hi to us in Brooklyn at 101 Metropolitan Ave,
Brooklyn, NY 11249

East Hampton Store: Check out our East Hampton location at 55 Main St, Suite 2, East Hampton NY 11937.

Palm Beach Store: Our Palm Beach location at 283 Royal Poinciana Way, Palm Beach, FL 33480
will be closed for renovation starting August 8, 2024. Please reach out to palmbeach@jonesroadbeauty.com with questions or to set up a virtual appointment. We look forward to welcoming you again in early September 2024

Bucktown Store: Stop by our Chicago storefront at 1655 N Damen Ave, Chicago, IL 60647

Liberty London: Visit the Jones Road Beauty counter at Liberty London, Regent St. Carnaby, London W1B 5AH, UK.

We look forward to welcoming you and assisting you in finding your perfect Jones Road beauty products.

How can I get Jones Road product samples?

Have questions about our products, shade matching, order status, or returns? We're here to help! Just reach out to our Customer Support team through the support widget.